Refunding Delivered Sealed Products

If you would like to return any factory-sealed merchandise after receiving it, for any reason, simply contact us within 48 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition it was sent, and we will refund your purchase price, less the shipping charges. If the return is being made due to a mistake on our part, we are responsible for sending you a pre-paid, trackable parcel to return the merchandise. However, if an item was sent to you sealed (for example, a sealed starter deck) and you opened the item, that item cannot be returned. There are no exceptions to this policy. 

Refunding Missing Orders

If your order has not arrived by the estimated delivery date, you should contact us at info@supremeccu.com. 

To be eligible for a refund on a missing order you must:

• Contact us after the estimated delivery date has passed to request a refund
• Reach out no later than 30 calendar days after the estimated delivery date

Once you reach out to us, we will respond to your request within 2 business days (Monday - Friday, excluding holidays).

Products listed under pre-sale status are excluded from this policy until after the release date and they are marked as shipped with an estimated delivery date applied.

Refunding Delivered Singles

Due to the volatile nature of the singles market, we do not accept returns on single cards. However, there are two exceptions to this policy.

1) If you are not satisfied with the condition of any single cards you have received, simply contact us within 48 hours of receipt. We will either issue you a partial refund or ask that you return the item for a replacement or full refund. If the condition of the card is in question or the item has been damaged in transit and we request it to be returned, it is our responsibility to supply you with a pre-paid method of return for the merchandise which includes envelope, return address, and postage. Once we receive the returned merchandise (in the same condition it was sent) we will either exchange the item(s) or provide a full refund depending on your preference. 

2) All orders are checked for accuracy before being shipped, but it is still possible for mistakes to happen. If you have accidentally received item(s) that you did not order or items you ordered are missing, simply contact us within 48 hours of receipt. It is our responsibility to supply you with a pre-paid method of return for the merchandise (which includes envelope, return address, and postage) or to reship any missing items. Once we receive the returned merchandise, in the same condition it was sent, we will issue you a full refund. 

Refunding Bulk Lots

If the Bulk Lot you received matches the photos, title and description shown on our website, we do not usually accept returns on those products. Keep in mind that many Bulk Lots offered on our website will be randomized so there’s no guarantee on what you will receive.

However, you will still want to contact us as we may sometimes choose to approve a refund in some circumstances. If you are given approval for the return, return the merchandise in the same condition it was sent, and we will refund your purchase price, less the shipping charges. If the return is being made due to a mistake on our part, we are responsible for sending the buyer a pre-paid, trackable parcel to return the merchandise.

If the condition of the cards you received does not match the product description created by us or you received different or fewer items than we advertised in our Bulk Lots product description, it is our responsibility to provide the correct items. If we cannot provide the items advertised, we will work with you to resolve the order issue. This can include a return of all of the items for a full refund once we receive them or a partial refund for the missing items. Contact us within 48 hours of receipt